The utility is announcing temporary changes to their Residential Special Hardship program to help their customers in Winnebago and Boone counties manage their bills. Effective immediately, households that meet income eligibility requirements who are applying for assistance under this program will no longer be required to provide proof of additional hardship such as job loss, illness, military deployment, or senior or disability hardships.
The change will be in effect until April 1st.
Residents applying are not eligible if they have received assistance through the Residential Special Hardship program within the last two years. Low Income Home Energy Assistance Program recipients are eligible to apply for grant amounts of up to $1,500 per household.
For more information or to make an appointment for assistance, call the City of Rockford Human Services Department at 815-967-6237.