Tips for Returning Gifts This Holiday Season

How to avoid the hassle of returning holiday gifts.

ROCKFORD - The days after Christmas bring with them the exchanging or returning of gifts people did not want.

In CherryVale Mall, shoppers such as Troy Nichols, are in a rush to exchange gifts that were not the right fit for them.

"I'm returning my daughter's shoes from Christmas, [because] they're a size [too] small for her," says Nichols.

With bags in hand, families go from one store to the next.

The last thing any of them expect is to have trouble returning any of their gifts, but local Better Business Bureau Director Dennis Horton says problems returning gifts can happen.

"People don't understand that there are no local, state, or federal laws that dictate what a retailer has to do," says Horton.

The only rules retailers have to follow are the ones they make themselves.

According to the National Retail Federation, one in three people return their gifts every year.

To avoid any hassles returning gifts here's what Horton says you need to know.

You need to save your receipts because many stores have digital copes, but not all of them.

Also, gift receivers should keep the original packaging of their gifts.

Online buyers need to watch for any restocking fees if you're trying to return electronics.

"They also need to think about when they want to make that return," says Horton. "There are sometimes time constraints on when you can return something."

And above all, Horton says the most crucial part of returning items is this one thing.

"When you go back to make that return, be nice, says Horton. You'd be a lot better off."


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