John Dipko, the Communications Director of the department, said in a statement:
“As each case is different, generally a claimant who has qualifying work in
Moreover, he says that the department entered a high-volume season for unemployment claims. Therefore, they have additional staff working the phone lines to take calls during this period.
If anyone is going through this same situation, the department suggests them to follow these steps:
Monday's are especially busy days for the center, if possible call on another day.
The lines are especially busy first thing in the morning, so if you call at a different time there is a higher chance of talking to someone.
Don't hit redial as it lengthens the wait time.
Be ready to provide social security information, employer name, address, phone number and work dates.
Claimants can backdate their claims to the week when they initiated the claim in the system.
The fastest way to file a claim is online: http://www.dwd.wisconsin.gov/ui/.