(CNN) – An internal memo by Southwest Airlines told flight crews not to stop passengers from boarding if they refuse to wear a mask.
It states, “We will not deny boarding solely based on a customer’s refusal to wear a face covering.”
The memo says flight attendants should approach the situation with “empathy and respect.”
The airline tells flight attendants to inform customers of the policy and ask them to comply, but not enforce it.
Southwest’s official policy says customers will be asked to wear the masks when social distancing is not possible.
It calls wearing a mask a requirement but does not address what happens when a customer refuses to wear one.
- ACLU defends Pritzker’s move to prioritize prisoner vaccinations
- Legendary quarterbacks to be center-stage for NFC Championship game
- Lester agrees to deal with Nationals
- Restaurants welcome back employees with return of indoor dining in Rockford region
- President Trump’s final hours in office expected to be non-traditional