(WTVO) — Some major outlets, like Target, Walmart, American Eagle, and GAP, are considering letting customers keep items they wanted to return — and keeping the money, too.
According to CNN, retailers are facing a high level of inventory and would rather not restock the items.
One retail expert says the risk is that deceptive customers may try to seek free merchandise through a series of orders.
“One thing retailers need to track and ensure is that customers that become aware of the [Keep it] policy do not begin to abuse it, by seeking free merchandise over a series of orders by getting a refund but getting to keep the merchandise,” said Keith Daniels, partner with Carl Marks Advisors.
Amazon started the practice several years ago with some types of products, including lower-priced bulky items or in instances where it would be more costly to cover the shipping cost of the return.