Rockford’s 911 centers implement post-call surveys

Local News

ROCKFORD, Ill. (WTVO) — The City of Rockford and Winnebago County are trying to make 911 service better, and they asked for the communities help.

A new citizen satisfaction survey will be put into place later this month. Some people who call 911 will get a text message, either hours or days after their call for service. It will ask the caller to fill out a survey about their experience.

The Rockford 911 Center said that this will give them real-time feedback into how they can improve. The texts will go out to callers at both the Rockford and Winnebago County 911 Centers.

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